Malware Cleanup Service

Professional Malware Removal

If your deep scan reveals malware, you can request a professional cleanup directly from your dashboard. Our security team handles the entire process, so you don't need to touch any code or files yourself.

What's Included

Every cleanup includes:

Malware Removal All detected malware, backdoors, webshells, and injected code are removed from your files and database. We don't just delete infected files - we surgically remove the malicious code while preserving your content and functionality.

Core File Restoration Any modified WordPress core files are replaced with clean copies matching your WordPress version. This ensures no backdoors remain in the core codebase.

Unauthorized Access Removal We delete any admin accounts created by attackers, revoke suspicious app passwords, and reset authentication salts to invalidate all existing sessions.

Security Hardening After removing the malware, we harden your site to prevent reinfection:

• Secure wp-config.php permissions and settings
• Add protective rules to .htaccess
• Disable file editing from the WordPress admin
• Remove unnecessary exposed files

Verification Scan Once cleanup is complete, we run a fresh deep scan to confirm your site is clean. You'll receive an updated report showing zero issues.

Cleanup Report You get a detailed report of everything we did: files cleaned, accounts removed, settings changed, and hardening measures applied.

Timeline

Cleanups are completed within 24 hours of your request. Most are done in under 12 hours. You'll receive a notification when the work is complete.

Pricing

Your first cleanup is free - no strings attached. After that, each cleanup costs $49. No subscriptions, no recurring charges.

How to Request

1. Run a deep scan on your site
2. Review the scan report
3. Click "Request Cleanup" from the report page
4. Fill out the intake form with any additional context
5. Our team gets to work

You can communicate with the cleanup team through the messaging system in your dashboard throughout the process.

What We Need From You

• SSH access to your server (provided when you added your site)
• Any context about when the infection started or what symptoms you noticed
• Whether you've made any changes since discovering the issue

We handle everything else.